I have received the wrong item.
Firstly, we’re so sorry this has happened. We ask that in order to rectify this, please send over images of the items you have received, the packaging it was delivered in and the invoice included inside to firstname.lastname@example.org. Our customer service team will aim to resolve this as soon as possible.
My item has arrived damaged or faulty.
All products are checked thoroughly prior to being dispatched so we are sorry you have experienced this. Please send your order number and an image of the damaged item (ensuring the Technicals Store label is visible in the image) to email@example.com and we will arrange a replacement as soon as possible.
My item has become damaged after wear.
At Technicals Store we pride ourselves on the quality of our items and believe that they should last. We’re sorry to hear your item has become damaged after wear, please attach images of the damaged item in an email to firstname.lastname@example.org and one of our customer service advisors will be in touch with a solution.
An item is missing from my package.
All packages are checked prior to being dispatched. Please could you send over your order number to email@example.com and our team will be able to investigate.
Can I cancel or change my order after I have placed it?
As soon as your order is placed, our team work hard to ensure that this is dispatched as quickly as possible. Unfortunately, this means that we’re not able to change any order details once the order has been confirmed. If you need details amending or the order cancelling, please send over the order number and what exactly needs to be changed/cancelled to firstname.lastname@example.org and we’ll try our best to facilitate
Why was my order cancelled?
We’re sorry to hear your order has been cancelled. If you have received a cancellation email from us, this will be because the item has either been found to be out of stock when we came to pick your order or, our payment provider has declined to accept your payment method. Your refund will be in your account within the next 7 working days (this time frame is dictated by your bank and isn’t something we can speed up unfortunately).